Team Manager

Our client is a dynamic and forward-thinking organisation that specialises in digital transformation services, by helping clients transition from traditional paper-based processes to cutting-edge digital solutions is looking for a Team Manager to join their Sunderland office on a permanent basis.

As a Team Manager, you will be responsible for a team of 22–25 Agents to ensure safe working practices with the execution of brilliant client service levels at a competitive commercial rate by continuously achieving against Service Level Agreements for quality and quantity in service delivery.

Hours: Variation of shift patterns between the hours of 5am-6pm Mon – Fri, 1 in 6 Saturdays.


  • Work in accordance with defined Company Policies & Procedures and be aware of Health & Safety responsibilities to themselves and to others.
  • Manage, lead and engage with the team that supports their achievement of individual and their team key performance indicators.
  • Motivate, guide, and recognise the team to exceed KPIs and create a positive culture where the team feel supported, coached and when needed appropriately performance managed.
  • Hold constructive one-to-ones and appraisals with the agreed activity that optimises both individual and team performance.
  • Structure and execute development plans that support personal growth and feed into the site succession plan.

Required experience:

  • Compliance with Data Protection and GDPR.
  • Managing and motivating a team to achieve required targets.
  • Good working knowledge of Microsoft products.
  • People management and development.
  • Able to analyse information and report upon its content.
  • Demonstrates previous levels of accountability and reliability.
  • Promotes a positive working environment and can resolve conflict.
  • Strong demonstrable leadership skills.
  • Excellent communication, written skills, and attention to detail.

This is a full-time site-based role, working on a variation of shift patterns between the hours of 5am-6pm Monday-Friday, and working 1 in 6 Saturdays. Please only apply if you have the right to work in the UK and within a commutable distance of the site location.

Please note that due to the high volume of responses we receive, only successful applicants will be contacted.

Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.

Salary: £30,000

Contract: Permanent

Location: Sunderland (on-site)

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