Our client, a leading customer communications company based in Normanton, Wakefield is looking for a Help Desk & Print Mail Centre Operator to join their team.
As the Help Desk & Print Mail Centre Operator, you will be a proactive and dedicated Administrative Operator, performing duties for a major High Street bank. This role involves providing support for managing courier bookings and collections (both UK and international) and assisting their Print Mail Centre Team (PMC) with print job queries, quality checks, and packing activities.
In addition, you will act as a key point of contact for a separate scanning team (based at another site within the same company), providing assistance with customer queries, and supporting them with day-to-day operations. This role offers a variety of responsibilities in a small, collaborative team of around 20 people, where your work will directly contribute to the smooth running of multiple operational functions.
Main Responsibilities:
- Courier Management: Coordinate and manage domestic (UK) and international courier bookings and collections, ensuring all processes run smoothly and efficiently.
- Customer Support: Serve as the first point of contact for internal teams and customers, providing prompt and accurate information regarding courier arrangements, print jobs, and scanning-related queries.
- Scanning Team Support: Assist the scanning team with customer inquiries, providing them with guidance and support, and ensuring that their day-to-day needs are addressed quickly and professionally.
- Print Mail Centre Team Support: Help the PMC Team by responding to internal queries regarding print jobs, ensuring quality checks are completed, and assisting with any packing activities.
- Records Management: Maintain and update customer and internal records in an accurate and timely manner, ensuring information is readily accessible for all team members.
- Administrative Support: Handle general administrative tasks related to print jobs, courier collections, and scanning-related inquiries.
- Team Collaboration: Work closely with a small but dedicated team to ensure deadlines are met, high standards are maintained, and any operational challenges are effectively addressed.
Required skills and ualifications:
- Strong communication skills, both written and verbal, to effectively liaise with internal teams (Print, Scanning, and other departments) and customers.
- Previous customer service or helpdesk experience, ideally within a support or operational environment.
- Excellent organisational skills with the ability to manage multiple tasks and priorities simultaneously.
- Proficiency in Microsoft Office (Excel, Word) and other relevant software.
This is a full-time office-based role based in Normanton, Wakefield. The shift is: Monday to Friday, 7:45 AM to 4:00 PM.
Please note that due to the high volume of responses received, only successful applicants will be contacted.
Devonshire is an equal-opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.
Salary: £24,600
Contract: Permanent
Location: Normanton, Wakefield