We are looking for a Change Management Team Leader to join our client based in Wymondham.
As the Change Management Team Leader, you will be working on a site that specialises in the production of outbound and inbound document services. The site contains printing, mailing and warehousing capability for outbound mail and postal and electronic receipt, capture, validation, and document storage for inbound mail.
You will be responsible for leading a team of change coordinators by managing the team’s workload and any staff-related activities. You will also be the first point of escalation for your staff and other business areas or clients.
Main Responsibilities:
- Lead and motivate a team of up to 7 Coordinators
- Balancing workloads within the teams to meet internal and external agreed SLAs
- Conducting 1:2:1 meetings and performance reviews with individual team members
- Manage sickness and absence records in adherence to company policies
- Ensure all clients change and BAU activity is met within SLA
- First escalation point of day-to-day contact for clients, (internal and external) on issues
- Setting of team standards and overall responsibility for adherence to these standards
- Building and maintaining a good knowledge of the team processes and the overall production process
- Identify and deliver continuous improvement opportunities
- Provide input and minor support to Planning and Scheduling, when required
- Issue management and escalation as appropriate
- Take ownership of the change/SPIN database and associated processes, measuring performance and efficiency
- Supporting daily production meetings when required
- Measure own team’s performance and accuracy levels, in line with KPIs and efficiency
Required skills/experience:
- Previous Team Management experience within an office setting
- Experience dealing with HR matters, escalation, improvements etc
- Experience of working to tight deadlines
- IT Literate & competent in the use of MS Excel
This is a full-time site based role, working Monday to Friday 9am to 5.30pm.
Please only apply if you have the right to work in the UK. There is no sponsorship on offer.
Devonshire is an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
Salary: £30,000-£32,000
Contract: Permanent
Location: Wymondham, Norfolk