Our client a leading business communications company based in Rotherham, is currently recruiting for a Customer Service Executive to join their growing team on a full-time permanent basis.
As the Customer Service Executive, you will be the onsite contact for all new and existing customer requests. Acting as a single point of contact from initial enquiry to order completion and providing excellence in customer service, internal communication, and project management.
You will build strong customer relationships support colleagues and ensure team objectives for responsiveness and discipline are consistently achieved. You will also support the external sales team when handling new incoming enquiries and provide warm leads to them.
Main Duties:
- Ensure exceptional customer service is always delivered
- Communicate with customers using the most appropriate method of interaction, phone, email, and face-to-face
- Ensure scheduled reports and tasks are completed in full and on time
- Take direction from Senior Account Manager/Account Manager to support other members of the team
- Prioritise workload to ensure a balanced approach to reacting to incoming requests whilst monitoring ongoing projects
- Co-ordinate internal departments to deliver projects on time and to customers’ expectations
- Work as part of the Account Management team; supporting the Account Director to build profitable growth and generate new revenue
- Build strong working relationships with customers, suppliers, and internal teams
- Manage client budget and timeline expectations whilst coordinating internal/external teams to deliver to budget and timelines
- First point of contact for customers facing technical issues with online ordering platform
- Ensure all conversations are recorded and customer details kept up to date to enable efficient handover and to support exceptional customer service
Skills/Experience:
- At least 3 years of Customer Service experience in an office environment
- Experience with Microsoft Word, Excel, Explorer and Office
- 3 GCSEs (including Maths and English) at A-C grade or equivalent
This is a full-time office role, based in Rotherham, please only apply if you are happy to work onsite 5 days per week. Please only apply if you have the right to work in the UK – there is no sponsorship on offer.
Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status
Salary: £25,000
Contract: Permanent
Location: Rotherham