Client Services Executive

Are you a dynamic and customer-focused individual, based in Sunderland and looking for a new challenge?

We are currently seeking a Customer Success Executive to join a leading company who specialises in BPO (Business Processing Outsourcing). This is a fantastic chance to join a forward-thinking organisation and make a real impact on the customer journey.

As a Customer Success Executive, you will work with a team of 12, supporting the Client Services Managers to deliver exceptional service to there valued customers. You will play a key role in ensuring that every interaction with the company is positive and memorable, providing support and guidance to resolve any issues or queries.

This is a fantastic opportunity to showcase your excellent communication and problem-solving skills.

You should be passionate about delivering outstanding customer service and be able to remain calm and professional under pressure. Strong communication skills, both written and verbal, are essential, as is the ability to work well within a team and independently.

In return for your hard work and dedication, you will receive a competitive salary and benefits package, as well as the opportunity to develop your skills and progress within the company. You will also have the chance to work with a supportive and collaborative team.

Responsibilities:

  • Managing a number of department mailboxes answering queries within the SLA, escalating to the Account Manager
  • Processing client requests within SLA
  • Ensure all information is provided when logging the query and when responding to the client
  • Maintenance of internal records and reporting
  • Understand the end-to-end operational process to ensure appropriate responses

Knowledge/Skills:

  • Experience within a customer care/experience role
  • Confident communicator and foster positive business relationships
  • Organizational skills, with the capacity to multitask effectively in a fast-paced environment.
  • Strong analytical skills to interpret data meaningfully and provide actionable insights
  • Demonstrated ability to work collaboratively in a team and adapt effectively to change management processes.
  • Problem-solving skills

Please only apply if you have the right to work in the UK and can work on-site up to 5 days per week in Sunderland.

Please note that due to the high volume of responses we receive, only successful applicants will be contacted.

Devonshire is an equal-opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.

 

Salary: £23,800

Contract: Permanent

Location: Sunderland

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